FAQ's
Here you can find the answers to some of our most asked questionsIf you can’t find the answer you’re looking for:
Call us on 0800 6771502 or email us at [email protected]
Age Restrictions
Children between 3,4 & 5 can join a open Jump sessions but would require a participating adult and also be required to wear a high visibility vest.
Children under 3 can only join the Air Tots session.
Children 6 and over can bounce without a particpating adult, A parent or guardian over 18 must be on site to supervise
Do I need to book in advance?
There are limited spaces per hour slot so it is highly recommended that customers book ahead to avoid disappointment. Weekends and school holidays are very popular and you may need to book a couple of weeks in advance. Please note that during these peak times walk ins will not be accepted if the park is at bouncing capacity. You are welcome to wait for the next slot if there is space available but we cannot guarantee it. Click BOOK NOW to check for availability and to make a booking.
Must I sign a waiver?
Everyone must complete and sign a liability waiver form prior to jumping. If a jumper is under the age of 18, a parent or legal guardian must sign the waiver for them.
The waiver form can be found here.
Do I have to complete a waiver every time I come to bounce?
No. Once a waiver has been signed it lasts for 12 months from date of completing. we may update our waiver information from time to time. This will also require a new waiver to be completed.
Can my children come and bounce without a parent or guardian?
Anyone 18 years or over may come to jump without a parent or guardian. You will still require a waiver completed by a parent or guardian if under the age of 18. Anyone under 18 must have a adult on site to supervise.
Is my booking refundable or transferable?
When do I need to arrive?
What happens if I am late?
You may lose your jump slot. If we are not busy then you may be able join in with what remains of your session but you will still be required to sit through the safety briefing.
Will I be told what to do?
What should I wear?
How long can I bounce for?
Can I use public transport to get to AirJump?
Yes, please see our directions page.
Why must I purchase AirJump socks?
What happens if I lose my socks?
You will need to purchase extra socks for £2.95 at reception.
(please note that only AirJump Socks may be worn)
Do you have lockers?
Can I bring my own food?
Do you have onsite parking?
Onsite parking is limited. During busy periods we recommend to arrive a minimum of 45 minutes early to find a parking space. Parking is available at the Nugent center free of charge for 3 hours.
When is your peak time?
I don’t want to bounce, is there somewhere I can wait for my children?
We have a gallery area in our AirLounge which looks over Arena. you can sit here and enjoy a coffee or a bite to eat whilst watching them have blast! there are also monitors situated in the AirLounge for a closer look.
Do you have wheelchair access?
We have a wheelchair stair climber. Please call Airjump prior to arrival to arrange assistance or to discuss your needs.
Please be aware we are unable to gain access to the cafe with the stair climber. Our dedicated team will serve you directly from the first floor.
Is there a weight limit to use the trampolines?
Are there any height restrictions?
Yes, some of the activities have a minimum height. These are listed below:
Air Bag Jump Tower– Minimum height 1.2 meters
Gladiator beams – Minimum height 1.2 meters
Traversal Wall – Minimum height 1.2
Photographs policy
WHEN WE TAKE PHOTOGRAPHS
We understand that we provide an activity that is widely enjoyed by children of all ages and from time to time may want to capture this experience in either photos or videos. Our policy clearly sets out the reasonable steps we take to ensure parents/guardians understand what the content will be used for.
We will ensure to
- Display notices when undergoing any photography and video sessions around the facility
- Identify children not comfortable with being included by wearing clearly coloured wristbands
- Always explain where the images/video will be used and what for
- Changing the names of anyone wherever we need to reference names
- Never publishing personal or identifying information (such as school uniform logo)
- Reduce the risk of images being copied and used inappropriately by only using images of children in appropriate clothing such as our jump socks
- Using images that positively reflect young people’s involvement in the activity
Whilst we always endeavour that participants are made aware of photography and happy for images to potentially be used in our marketing, we will always remove the use of images if parents/guardians decide they are unhappy with the ultimate use.
WHEN CUSTOMERS TAKE PHOTOGRAPHS
In terms of customers using the facility taking photographs, we understand that you want to capture your children participating in such activity. We ask you to ensure that you only take photos of your own children and exclude other children from the images. If at any point a member of staff wishes to see the photos you’ve taken and expresses the need for you to delete should the justification warrant it, you must adhere to this. By using our facility, you automatically agree to follow this policy.
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